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A message from
Sean Rathjen, CEO 

Sean Rathjen

Our employees often hear me say that Consumers is a business about people. It’s a simple idea that drives how we run the company, and it includes everyone – our members, employees and communities, along with valued guidance from our all-volunteer board of directors.

We start by listening. Members offer feedback through formal surveys and daily contacts, helping us prioritize investments in systems, processes and product design that better deliver what you want. Internally, we closely monitor employee satisfaction and engagement, ensuring that we remain a destination employer as we grow.

Then, we do the hard work to make things better, as we did in 2024:

  • Announced mergers with Rockford Bell Credit Union and KCT Credit Union, providing members and employees with new options and opportunities
  • Opened our new administrative headquarters in Lake Forest, bringing all of our non-branch employees together again, and enhancing the employee experience that had us rated as a Great Place To Work for the second year in a row.
  • Began a substantial remodeling of our North Waukegan branch, set to re-open in spring of 2025
  • Launched Digital Storefront within digital banking, presenting custom offers you can take advantage of with just a couple of clicks
  • Added a host of new features to Zelle, making it easier to transfer money to family and friends
  • Enhanced the security of your accounts by providing new ways for you to prove that you’re you
  • Centralized the process for disputing transactions, providing one point of contact and quick resolution, no matter which account you’re inquiring about
  • Provided even more support for the communities where you live and work

We do all this because we’re people, too. In fact, we describe ourselves as “The People in Your Corner.” If you have suggestions for how we can serve you better, we’d love to hear from you.

Please accept my best wishes that you and the special people in your life have a happy and healthy 2025.

 

Sean Rathjen, CEO
Consumers Credit Union